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Firewall Rules Stop working

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Hello guys!

I have a rule like Internal>Mail Ports>Any which is working fine.
The problem is that this rule sometimes just stop working. I checked if it could be the ISP but it's not since we have an Uplink and we had no drops. Then I started pinging the pop and smtp which Outlook 2010 (it's the customer email client) was connecting and no drops too.
Then something very weird happened and still is. I enabled an any>any>any rule for like 1 minute so the users could receive their emails in their clients and guess what? When I disabled the rule, the emails were still working.
It's the third day this happens. The emails works all day but when it stops working, I have to enable the any>any>any for 1 minute and disable it so that emails continue to function.
The version of my Astaro is 8.304. What could possibly be happening? A Bug? :confused:

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