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Spam mail and userportal

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Hi all
an information,with the smtp proxy configuring and the end user portal enable,come in a mail with spam and this mail is blocking in the recipient mail address from "user1"the ASG can send a mail with thise information to the client so he can look the mail blocked ?
From a customer this don't work,any idea ?
The end user portal work fine and the quarantin report is configured.

Thank you

Luca

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