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Unblocking sites by category

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Hi, we are running Astaro 8.306 and have been having problems for a while now with unblocking sites by category. For example, if I give a specific user an exception under Web Security > Web Filtering > Exceptions and open the job search category, sites will continue to be blocked for being part of the job search category and have to be manually added one by one. Both URL filter and content removal are checked on the exceptions.

This is set up so that all requests "Coming from these source networks" are opened "Matching these URLs" (with the individual URLs listed). We want to completely bypass and unblock the entire job search category, but the user's browser explicitly says that the content is being blocked because it's part of the job search category even when we have 'job search' checked under 'AND Going to these categories of websites.'

Are we just missing something that will get this to work? Any help is appreciated. Thanks.

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