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ASG120 won't upgrade to UTM 9

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Our ASG120 is currently on 8.308 and whenever I click on the Initialize Upgrade button on the Upgrade to UTM 9 tab, after a brief period of Initializing I get the following message:

Initialization failed: Upgrade download failed

As far as I can see there's nothing in the logs to indicate why the download has failed, and the only other indication I get is an automated email with WARN-094 in the subject line directing me to the manual.

Does anyone have any idea what may be causing the upgrade to fail in this manner?

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