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question about red device

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hope this is correct section let me know if not.
I have a red 10 hooked up between a remote office and main office.
Version 9.004-34 at main site (how can you tell what version red is)
it is setup in standard /split , they have a very fast cable modem so i wanted there web to pull from them and just route traffice for directed to us down the vpn.

i have two providors at main site, the one i hooked to them went down, and this caused there internet to go out. i would have thought only they can't talk to us?

1) is this correct or should i do transparate/split ( i didn't want to have to have a dhcp server out there)
2) how can i put in a second address in so if first line goes down it falls to second one

sorry for newbie questions but i'm new to red not new to astaro

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