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Remote Access (PPTP & L2TP/IPsec) suddenly non-functional

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I'm running 7.511, and I'm suddenly unable to get PPTP or L2TP to work. 5 days ago, it was fine. Now, clients get feedback that the server (ie, the astaro) isn't responding. Logs on the ASG make it look like nothing is getting triggered, but the traffic monitor (Network Security->Packet Filter->Advanced) shows packets coming in on the required ports (1723, 500).
ISP (roadrunner) says they aren't messing with anything on any port, and they have a reputation for being truthful about that.
I'm having the same issue on both Windows and iPhone/iPad clients.
I've restarted the ASG, the cable modem, the clients. No joy.
What am I missing? Is it possible to get raw packet captures from the ASG? I'd love to see what is arriving and departing, and I don't have a hub that can be thrown in to provide an external capture.

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