We have an ASG320 with the fullguard licensing (all security subscriptions). Through multiple job changes, firings, etc the documentation on this thing is terrible.
The licensing is set to expire next week, we were able to purchase the new license and were emailed a "License_Schedule" with a "UTM License Key". Begins with UPG which I understand is an upgrade license... makes sense since we are renewing.
Now, how in the world do I turn this key into a license file?
I've tried creating a mysophos account and using the "Add license".. Gives me a "not found" error.
I've tried using the secure2.sophos.com site, created an account, and tried to "add product license credentials", a Product License Username and Product License Password are required which are supposedly on my license schedule, they are not.
Asking here before I phone/email in to support.
Thanks
The licensing is set to expire next week, we were able to purchase the new license and were emailed a "License_Schedule" with a "UTM License Key". Begins with UPG which I understand is an upgrade license... makes sense since we are renewing.
Now, how in the world do I turn this key into a license file?
I've tried creating a mysophos account and using the "Add license".. Gives me a "not found" error.
I've tried using the secure2.sophos.com site, created an account, and tried to "add product license credentials", a Product License Username and Product License Password are required which are supposedly on my license schedule, they are not.
Asking here before I phone/email in to support.
Thanks