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SSL Remote Access / not connected !

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Dear All
i used not to have any problem with our Astaro ASG120 , V8.202
but , my employees in UAE , are not being able to connect to it , using SSL Remote connection
once they try to connect to Astaro , using thier username and password ,
the connection stuck on the following line :

Warning : this configuration may cache password in memory , use aut...

and then repeat it again and again without any successful connection :(
you may please check the attache pic,
would you please try to help me ?
shall i change the port , ia m using 443
or can i do anything else ?

http://uploadpic.org/storage/2011/Kb...h1njJNJnLS.jpg

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