The Log Live works fine if I access it right after I login to Sophos but soon after, I have to re-login to Sophos in order for it to populate with data if I switch from Firewall to IPS or vice versa. It's as if there is a hard coded session timeout for the Live Log that ignores the Managemant->WebAdmin Settings->Advanced->WebAdmin idle timeout setting.
I get a blank window if I switch from Firewall to IPS or vice versa. I have to re-login and click Reload or close and reopen the Live Log in order for the Live Log to populate with data. However, it continues to populate and scroll if I leave it open for any amount of time. This issue only occurs when switching logs.
I should have reported this when it first started happening. Now I not sure when it started. I do know it started at least two updates ago. I'm now on version 9.105-9 so I'm thinking maybe it started with version 9.103-5. Maybe earlier.
UPDATE: After more testing, I've found the issue has nothing to do with a timeout. The issue can be reproduced by simply opening the Live Log, then close the Live Log window, then re-open the Live Log regardless of which log. And of course it seems to be affecting Internet Explorer, only.
To reproduce:
- Using Internet Explorer (I'm using IE9), login to Sophos.
- On the Dashboard, click on the Firewall link under Current system configuration.
- Click on the Open live log button. Wait for the Live Log window to open and populate with data and then close it.
- Wait about 10 seconds. Click on the Open live log button again. When the Live Log window opens this time, it's blank and never populates with data and the Reload button does not work. From this point on, the Live Log no longer populates with data until you re-login to Sophos.
I get a blank window if I switch from Firewall to IPS or vice versa. I have to re-login and click Reload or close and reopen the Live Log in order for the Live Log to populate with data. However, it continues to populate and scroll if I leave it open for any amount of time. This issue only occurs when switching logs.
I should have reported this when it first started happening. Now I not sure when it started. I do know it started at least two updates ago. I'm now on version 9.105-9 so I'm thinking maybe it started with version 9.103-5. Maybe earlier.
UPDATE: After more testing, I've found the issue has nothing to do with a timeout. The issue can be reproduced by simply opening the Live Log, then close the Live Log window, then re-open the Live Log regardless of which log. And of course it seems to be affecting Internet Explorer, only.
To reproduce:
- Using Internet Explorer (I'm using IE9), login to Sophos.
- On the Dashboard, click on the Firewall link under Current system configuration.
- Click on the Open live log button. Wait for the Live Log window to open and populate with data and then close it.
- Wait about 10 seconds. Click on the Open live log button again. When the Live Log window opens this time, it's blank and never populates with data and the Reload button does not work. From this point on, the Live Log no longer populates with data until you re-login to Sophos.